Politique d’expédition

Overview

Thank you for shopping at vintage-clothing-store-jam.shop.

This Shipping Policy explains our standard shipping charges, estimated delivery timeframe, order processing, tracking, delivery problems, delayed orders, missing parcels, incorrect addresses, and related shipping matters.

For shipping assistance:

info@vintage-clothing-store-jam.shop

Free Standard Shipping

We provide free standard shipping on all orders.

There is no standard delivery fee charged by vintage-clothing-store-jam.shop for orders using our standard delivery service.

If an optional expedited or premium delivery method is made available, any additional cost will be displayed before the customer confirms the purchase.

Standard Delivery Time

Our standard delivery timeframe is:

15–20 days

Customers should consider this timeframe before ordering products required for a specific date, event, occasion, holiday, or other time-sensitive purpose.

Processing

After an order is successfully submitted, it may undergo:

Payment verification;

Fraud-prevention checks;

Inventory confirmation;

Order preparation;

Packaging;

And carrier handover.

The stated 15–20 day standard delivery timeframe is the delivery period communicated for our standard service.

Order Confirmation

After placing an order, customers may receive an electronic order confirmation.

Customers should review the confirmation and contact us promptly if they identify an error.

Tracking

Where tracking is available, tracking information may be sent after dispatch or displayed through the applicable order-status page.

Tracking information is supplied by transportation providers and may occasionally take time to update.

A lack of an immediate scan does not necessarily mean a package has been lost.

Shipping Address

Customers are responsible for providing a complete and accurate delivery address.

Before completing checkout, please review:

Recipient name;

Street address;

Apartment or unit information;

City;

Postal code;

Country;

And relevant contact information.

If you identify an error after placing an order, contact:

info@vintage-clothing-store-jam.shop

We will attempt to update the information where possible.

Address changes cannot be guaranteed after fulfilment or shipment has begun.

Delivery Attempts

Customers should reasonably cooperate with delivery attempts and monitor available carrier communications.

A parcel may sometimes be transferred to a pickup point or other authorized location in accordance with carrier procedures.

Delayed Deliveries

Although our standard delivery timeframe is 15–20 days, exceptional delays may occur because of circumstances such as:

Severe weather;

Transportation disruption;

Carrier congestion;

Public holidays;

Customs processes where applicable;

Security inspections;

Natural disasters;

Labour disruption;

Or other circumstances outside normal operational control.

Nothing in this section removes mandatory consumer rights relating to late delivery.

Orders Not Delivered Within the Stated Period

If your order has not arrived within the applicable delivery period, please contact:

info@vintage-clothing-store-jam.shop

We will investigate available tracking and carrier information.

Where applicable consumer law gives the customer remedies for failure to deliver within the agreed period, those statutory rights remain unaffected.

Lost Parcels

If tracking information indicates that a parcel has been lost, or if a carrier confirms loss before successful delivery, contact us.

We may investigate the shipment before issuing the appropriate remedy.

Where a parcel is confirmed lost and the customer is legally entitled to redress, an appropriate replacement or refund will be arranged.

Tracking Shows Delivered but Order Is Missing

If carrier tracking shows a package as delivered but you cannot locate it, please first check:

The delivery location;

Mailbox;

Building reception;

Household members;

Any secure delivery location;

And carrier notifications.

If you still cannot locate the package, contact:

info@vintage-clothing-store-jam.shop

We may ask for information necessary to investigate the shipment with the delivery provider.

Damaged Parcels

If your package arrives damaged, retain the product and packaging and contact us promptly.

Please provide:

Your order number;

Photographs of the packaging;

Photographs of the shipping label;

And photographs showing the product damage.

Confirmed damaged-product claims will be handled in accordance with our Return and Refund Policy and applicable consumer law.

Incorrect Product

If you receive a product different from the product you ordered, contact:

info@vintage-clothing-store-jam.shop

We will review the order and arrange an appropriate remedy where the error is confirmed.

Missing Product

If an order contains multiple products and an item appears to be missing, check whether the order has been split into multiple shipments.

If no additional shipment is indicated, contact us.

Split Shipments

Products in the same order may occasionally ship separately.

Different packages may:

Have separate tracking numbers;

Travel through different carrier facilities;

And arrive on different dates.

No additional standard shipping fee will be charged because standard shipping is free.

Incorrect Customer Address

If a delivery fails solely because the customer entered incorrect or incomplete address information, contact customer service.

Where reshipment costs arise solely from incorrect customer-supplied information, responsibility for additional costs will be determined according to applicable law.

Unclaimed Parcels

Customers should collect packages from designated pickup points within the period specified by the carrier.

If a parcel is returned because it was not collected, contact us to discuss available options.

Refused Delivery

Refusing a parcel does not necessarily constitute proper exercise of the statutory right of withdrawal.

Customers intending to withdraw should clearly communicate their decision through the available withdrawal procedure.

Customs

Depending on product origin, destination, and logistics arrangements, certain shipments may be processed through customs or border controls.

Government-imposed taxes or duties, where legally applicable, are separate from our standard shipping fee.

Our standard shipping charge remains:

Free

Order Changes

If you need to modify an order, contact us as quickly as possible.

Changes cannot be guaranteed once fulfilment has begun.

Cancellation Before Shipment

We will make reasonable efforts to accommodate cancellation requests submitted before fulfilment.

Once shipment has begun, cancellation may not be technically possible.

Eligible consumers may still exercise applicable withdrawal rights after receipt.

Risk During Delivery

Responsibility for goods during delivery will be determined in accordance with applicable mandatory French and EU consumer law.

Nothing in this Shipping Policy transfers risk to a consumer earlier than permitted by law.

Returns

Shipping of returned goods is governed by our Return and Refund Policy.

Change-of-mind return transportation costs may be borne by the customer where permitted and properly disclosed.

For confirmed non-conforming, incorrect, or defective products, applicable statutory rules will determine responsibility for necessary return costs.

Policy Updates

We may update this Shipping Policy if our carriers, delivery methods, fulfilment systems, service areas, or legal obligations change.

Updates will not improperly alter rights arising from orders already concluded.

Contact

For shipping, tracking, missing package, delayed delivery, address, or damaged-package questions:

vintage-clothing-store-jam.shop
Email: info@vintage-clothing-store-jam.shop

Standard Shipping Cost: FREE on all orders
Standard Delivery Time: 15–20 days